![]() ![]() This might include order confirmations, screenshots, or billing statements.įollow Slack's instructions for filing a support ticket. Gather documentation that supports your request. If you are not the account manager for your organization, you may find that it is easier to resolve your issue by contacting that individual so Preparation can help ensure that you receive a quick and professional response to your support ticket. If you need to contact Slack support, it's a good idea to prepare before sending off your requests. ![]() Learning about Slack's benefits and featuresīest Practices for Contacting Slack Customer Service Help with setting up, changing or canceling an account People contact Slack customer support for a range of reasons, including: Why Do People Contact Slack Customer Support? Requests for help must be processed online. It should be noted, however, that Slack does not at this time offer phone-based customer support. With millions of users, it isn't surprising that Slack gets many requests for customer service each and every day. Slack is a business communications platform that has become increasingly popular for both professional and personal use. ![]()
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